Refund policy

CANCELLATION POLICY
Consumers have a statutory right of withdrawal. The consumer may withdraw from the contract within 14 days without giving any reasons. The withdrawal must be declared by means of an unambiguous statement (e.g. by letter or e-mail). The period begins after receipt of this notification in text form, but not before receipt of the goods by the consumer (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of the information obligations in accordance with the KSchG and FAGG. For German consumers, the provisions of Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 of the EGBGB as well as the duties pursuant to § 312g paragraph 1 sentence 1 of the BGB in conjunction with Article 246 § 3 of the EGBGB apply mutatis mutandis. The withdrawal period begins:

  • in the case of sales contracts for goods, on the day on which the consumer or a third party named by them, who is not the carrier, has taken possession of the goods;

  • in the case of partial deliveries, upon receipt of the last goods or partial shipment.

To exercise the right of withdrawal, the consumer must inform petWALK by means of an unambiguous statement (e.g. by letter or e-mail) of their decision to withdraw from the contract. Timely dispatch of the withdrawal is sufficient to safeguard the period. The right of withdrawal exists exclusively for consumers.

The withdrawal must be addressed to:

Petwalk Solutions GmbH
Josef Huber Straße 6 Top 1
2620 Ternitz/Austria
E-Mail: office@petwalok.shop
Internet: www.petwalok.shop

The right of withdrawal is excluded for goods that are manufactured according to customer specifications or are clearly tailored to personal needs, as well as for commercial customers (B2B).

 

Consequences of withdrawal:
In the event of an effective withdrawal, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. Delivery costs will be refunded, with the exception of additional costs resulting from the customer choosing a type of delivery other than the cheapest standard delivery offered by petWALK. If the customer is unable to return or surrender the service received or benefits derived (e.g. advantages of use) in whole or in part, or only in a deteriorated condition, the customer must pay compensation for value to this extent. This may result in the customer nevertheless having to fulfill contractual payment obligations for the period up to the withdrawal. The customer only has to pay compensation for the deterioration of the item and for benefits derived insofar as the benefits or deterioration are attributable to handling of the item that goes beyond checking its characteristics and functionality. "Checking characteristics and functionality" means testing and trying out the respective goods as is possible and customary in a retail store. Items capable of being sent by parcel must be returned immediately and in any case no later than 14 days from the day on which the customer informed petWALK of the withdrawal.

The direct costs of returning the goods are to be borne by the customer. Items not capable of being sent by parcel will be collected from the customer. Obligations to reimburse payments must be fulfilled within 14 days. The period begins for the customer with the dispatch of the declaration of withdrawal or the item, and for petWALK with its receipt. For this repayment, petWALK will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer. petWALK may refuse repayment until petWALK has received the goods back or until the customer has provided proof that they have returned the goods, whichever is the earlier.

Any customs duties, taxes, or other fees incurred upon import into third countries shall be borne by the customer. In the event of a withdrawal, such fees will only be reimbursed by petWALK insofar as they were paid directly to petWALK. END OF CANCELLATION POLICY